Shipping policy
At Gollexfit, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy outlines important details about order processing, shipping times, tracking, and delivery expectations.
1. Order Cut-Off Time
To ensure timely processing, all orders must be placed before 5:00 PM Eastern Standard Time.
Orders received after this time will be processed the following business day.
2. Handling Time
After your order is placed, our team carefully prepares your item(s) for shipment.
- Handling Time: 3–5 business days, Monday–Friday
- Orders are not processed on weekends or U.S. public holidays
3. Shipping Methods and Transit Times
- United States Shipping: $6.99
- International Shipping: $8.99
We offer free shipping on all orders over $100, regardless of destination.
Estimated transit times are as follows:
- Domestic Shipping within the United States: 9–14 business days, Monday–Friday
- Total Delivery Time: Typically 12–20 business days from the date of order, depending on your location
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, customs processing, holidays, or high-volume shipping periods.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier information.
You can use this tracking number to monitor your shipment until it arrives at your address.
5. Shipping Address Accuracy
Please ensure that your billing and shipping addresses are accurate and complete before placing your order.
Gollexfit is not responsible for delays, failed deliveries, or delivery issues caused by incorrect, incomplete, or invalid shipping information provided by the customer.
6. International Shipping
Gollexfit offers international shipping where available. International shipping times may vary depending on the destination country, customs processing, and local carrier services.
Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country, unless otherwise stated at checkout.
7. Shipping Delays
While we strive for timely delivery, some circumstances may result in delays, including:
- Carrier service interruptions or delays
- Severe weather conditions
- Holidays and high-volume periods
- Customs processing for international orders
- Incorrect or incomplete shipping information
We appreciate your patience and will provide updates when available if your order is affected by a delay.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at:
Email: support@gollexfit.com
Please include your order number and, if applicable, photos of the damaged item or package. Our support team will review the issue and work with the carrier to help resolve it promptly.
9. Combined Shipping
Multiple items purchased in a single order will typically be shipped together.
In some cases, items may ship separately to ensure faster delivery. If your order is shipped in multiple packages, tracking information for each shipment will be provided when available.
10. Contact Information
For any questions about shipping, delivery, or order tracking, please contact our customer support team:
Gollexfit
11389 Martin Lakes Dr N
Jacksonville, FL 32220
United States
Email: support@gollexfit.com
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 3:00 PM EST
Sunday: Closed
11. Why Choose Gollexfit for Shipping?
- Free shipping on orders over $100
- Reliable handling and transit times
- Real-time order tracking
- Customer support available for shipping issues
- Commitment to safely delivering every order
At Gollexfit, we are committed to making sure your order is processed carefully and delivered as smoothly as possible.
